Terms and Conditions
1. Introduction
1.1 These terms and conditions apply to the use of our website and the purchase of products offered through it. 1.2 Definitions and interpretations can be found in section 26.
2. Consent
2.1 You represent and warrant that: (a) You are an individual and are at least 18 years of age; (b) You are authorized to enter into a legally binding contract with us; (c) No applicable law or contract prevents you from entering into such a contract. 2.2 We reserve the right to request written documentation attesting to your eligibility to accept these terms. 2.3 You confirm that: (a) You have not been convicted of computer or internet-related crimes; (b) You have not been previously barred from using the site or purchasing our products. 2.4 We reserve the right to deny access to the site if this is deemed necessary or appropriate. 2.5 Placing an order through the Site means: (a) You have read and accepted these terms in their entirety; (b) You are making an offer to purchase in accordance with these terms; (c) Your order confirmation is based solely on these terms; (d) You agree to be bound by these terms. 2.6 If you do not agree to these terms, you must not use the site or purchase products. 2.7 Explicit consent to these terms is required for: (a) Submitting or entering information on the site; (b) Purchasing a product. 2.8 By using our site or purchasing products, you agree to: (a) our Privacy Policy; (b) our Acceptable Use Policy (see section 12). 2.9 We recommend that you keep a copy of these terms for future reference. 2.10 Without acceptance of these terms, no orders or communications are permitted.
3. Personal use
You confirm that you are using the website solely for personal, non-commercial purposes and in your own name.
4. Prices
4.1 Prices on our website include shipping, but do not include taxes, customs duties or other similar charges ("delivered duty unpaid"). 4.2 The buyer is responsible for all import charges (including customs duties and VAT). Products are shipped from a non-EU country (China) and may be subject to additional taxes. Please contact our customer service in advance to clarify whether customs duties will apply. 4.3 In the event of a pricing error, you will be informed and have the option to recommend at the correct price or cancel the order. 4.4 We are not obligated to honor an order placed at an incorrect price (even after confirmation). 4.5 Price changes do not apply retroactively to confirmed orders.
5. Orders
5.1 Orders are subject to stock availability. If the product is not available, you will be informed and your money will be refunded. 5.2 A contract is only considered concluded after our written confirmation of the order. 5.3 Partial deliveries may occur. 5.4 We reserve the right to remove products or content from the site. 5.5 We may refuse or cancel orders at any time. 5.6 If an order is canceled after payment, a refund will be issued.
6. Payment
6.1 You can pay through the payment service providers listed on our website. 6.2 Discount coupons can be used during the checkout process. 6.3 Payment data may be shared with our payment service providers. 6.4 We are not a regulated payment provider and are not responsible for provider errors. 6.5 You confirm that: (a) The payment method belongs to you; (b) You are authorized to use any coupon; (c) There are sufficient funds available. 6.6 We are not responsible for unauthorized use of payment methods by third parties. 6.7 Chargebacks or payment reversals are not allowed. 6.8 You agree to indemnify us for losses resulting from chargebacks.
7. Shipping and delivery
7.1 Delivery is made to the address provided by you. 7.2 An estimated delivery date will be displayed upon order completion. 7.3 We are not responsible for delivery delays. 7.4 Delivery may not be possible in certain locations. 7.5 The risk passes to you upon delivery. 7.6 If you are unavailable, a pickup notice may be left. 7.7 If you refuse to accept the delivery, you will bear all return shipping costs. 7.8 Shipping takes place 2–5 days after payment. Standard delivery time: 7–17 business days (max. 4 weeks). 7.9 All customs duties are the buyer's responsibility.
8. Cancellation / Modification
8.1 You can cancel or modify your order via email. 8.2 Products already shipped must be returned (see section 10). 8.3 Refund before receipt is only possible within 24 hours of placing the order.
9. Defects and errors
9.1 The products are standard items, not made to order. 9.2 Product information on the site is provided without warranty. 9.3 Images may vary from actual products. 9.4 If the product is defective, please contact us by email with a photo. 9.5 The return is made according to section 10. 9.6 We will inspect returned products upon receipt. 9.7 If the defect is confirmed, you will receive: (a) A replacement product; or (b) A refund, including the cost of return shipping. 9.9 If no defect is found, no refund will be given.
10. Returns and refunds
10.1 Our return policy is part of these terms. 10.2 Withdrawal period: 30 days from receipt. 10.3 Return shipping costs are your responsibility. 10.4 Refunds are only made after receipt of the product. 10.5 Products must be unused, in their original packaging and with labels intact. 10.6 Processing time may vary. 10.7 Refunds will be confirmed via email after inspection. 10.8 The withdrawal is completed once we have received the returned product. 10.9 Earliest refund for unreceived products: after 16 weeks.
11. Coupons and discount codes
11.1 Promotional codes can be used at checkout. 11.2 Only one coupon per order. 11.3 The remaining amount must be paid by another method. 11.4 Coupons are not refundable in case of return.
12. Acceptable Use
12.1 You may not use the website for any illegal, fraudulent or harmful purposes. 12.2 You are responsible for any damage caused. 12.3 Report any suspicious activity to us. 12.4 All information you provide must be truthful and legal. 12.5 We may request identity verification. 12.6 You are responsible for compliance with applicable laws.
13. Links
13.1 Links to third parties are for informational purposes only. 13.2 We are not responsible for third-party content. 13.3 You may link to our home page, as long as it is done in a fair and legal manner. 13.4 Unauthorized links are prohibited. 13.5 Techniques such as framing or deep-linking are not allowed. 13.6 We reserve the right to withdraw permission to link.
14. Intellectual property
14.1 The structure and content of the site are protected by copyright. 14.2 All rights reserved. 14.3 Use is permitted for non-commercial purposes only. 14.4 Report any suspected violations to us. 14.5 Our trademarks may not be used without permission.
15. Confidentiality
15.1 Our Privacy Policy is part of these terms. 15.2 We use cookies. See our privacy policy for details. 15.3 Your personal data is protected.
16. Viruses
16.1 We do not guarantee that the site is free of viruses. 16.2 You are responsible for using protective software. 16.3 Distribution of malware is prohibited.
17. Liability
17.1 We are not responsible for: (a) Third Party Content; (b) The accuracy or completeness of our content; (c) Product attributes; (d) Unavailability of the site; (e) Force Majeure. 17.2 No liability for indirect losses or consequential damages. 17.3 Our liability is limited to five times the price of the product or $1,000. 17.4 Complaints must be made within one year. 17.5 No personal liability for our staff. 17.13 Exceptions apply in cases of death, personal injury, gross negligence or legal obligation.
18. Compensation
18.1 You agree to indemnify us for damages caused by: (a) Breach of contract; (b) Fraud or negligence; (c) Unauthorized use.
19. Force Majeure
19.1 If a force majeure event lasts more than a week, we may cancel the contract.
20. Changes
20.1 We may update these terms. If there are any material changes, we will notify you. 20.2 If you do not agree, you must stop using the Site and Services.
21. Breach of Terms
21.1 If you violate these terms, we may: (a) Issue a warning; (b) Restrict access; (c) Cancel orders; (d) Refuse payments; (e) Take legal action.
22. Termination
22.1 You may stop using the site at any time. 22.2 We may terminate or restrict access without prior notice.
23. Effect of termination
23.1 Upon termination, all rights to assistance or compensation cease. 23.3 The liability and indemnity clauses remain valid.
24. General provisions
24.1 You may not assign the rights set forth in these terms.
Contact: Email: info@paulinabags.com VAT ID: VAT identification number according to §27a of the German VAT Act (UStG): Not applicable (N/A)
Online Dispute Resolution (ODR): The European Commission provides a platform for online dispute resolution: https://ec.europa.eu/consumers/odr/ Our email address can be found above in the contact section.